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Search Results - Management, retail staff

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Management
Signs you have a terrible employee

It’s not easy to admit when an employee is inadequate at their role. ELIZABETH BOYD shares tips on how to identify poor work qualities and improve workplace culture. Read more »
A positive experience should be a business-wide mandate

Management
Forget the price and make buying positive

Forget price. Creating a positive buying experience is the best way to not only keep customers
coming back for more but also attract new business. SUE BARRETT reports. Subscription required. Read more »
Actioning the three P's can help salespeople reach the next level

Management
Rules of customer engagement

The right and wrong ways to engage a customer can determine if a sale will happen before it even begins. Doug Fleener presents three steps sure to help jewellery salespeople go to the next level. Subscription required. Read more »
Accept the role of motivator-in-chief

Management
Five ways to rev-up retail staff

It is possible for jewellers to employ amazing retail staff, so resist the temptation to employ unmotivated “casuals”. Barbara Crowhurst lists five simple acts that will drive up employee engagement and sales. Subscription required. Read more »

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